Terms of Service


These Terms of Service ("Agreement") sets forth the general terms and conditions of your use of Chauf-fur Pets Relocation Services LLC website, mobile applications, mobile sites, or other online properties through which we offer our products and services (the “Platform”) and any of its related products and services (collectively, "Services"). This Agreement is legally binding between you ("User", "you" or "your") and Chauf-fur ("Chauf-fur", "we", "us" or "our"). By accessing and using the Platform and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Agreement. If you are entering into this Agreement on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this Agreement, in which case the terms "User", "you" or "your" shall refer to such entity. If you do not have such authority, or if you do not agree with the terms of this Agreement, you must not accept this Agreement and may not access and use the Platform and Services. You acknowledge that this Agreement is a contract between you and Chauf-fur, even though it is electronic and is not physically signed by you, and it governs your use of the Platform and Services.


You must be at least 18 years of age to use the Platform and Services. By using the Platform and Services and by agreeing to this Agreement you warrant and represent that you are at least 18 years of age. While creating an account is not mandatory to access and browse the Platform but it would be a requirement, amongst others, to book an appointment and avail of the various services being offered therein. If you create an account on the Platform, you are responsible for maintaining the security and confidentiality of your account and you are fully responsible for all activities that occur under the account and any other actions taken in connection with it. Providing false contact information of any kind may result in the termination of your account. You must immediately notify us of any unauthorized uses of your account or any other breaches of security. We will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions. We may suspend, disable, or delete your account (or any part thereof) if we determine that you have violated any provision of this Agreement or that your conduct or content would tend to damage our reputation and goodwill. If we delete your account for the foregoing reasons, you may not re-register for our Services. We may block your email address and Internet protocol address to prevent further registration. Your submission of personal information through the Platform is governed by our Privacy Policy. To view our Privacy Policy, please access it from the menus tab on the Platform.


You shall pay all fees or charges to your account in accordance with the fees, charges, and billing terms in effect at the time a fee or charge is due and payable. Sensitive and private data exchange happens over an SSL-secured communication channel and is encrypted and protected with digital signatures, and the Platform and Services are also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users. Scans for malware are performed on a regular basis for additional security and protection. We reserve the right to change the prices of our products and services without prior notice, and the right at any time to modify or discontinue the Service (or any part or content thereof). We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service. We also reserve the right to refuse service to anyone for any reason at any time. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

Visa or MasterCard debit and credit cards in AED are accepted as payment methods. Cardholders must retain a copy of transaction records and Merchant policies and rules. Once the payment is made, a confirmation notice will be sent to the User via email within 24 hours of receipt of payment.

Occasionally there may be information on our Platform or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product or service descriptions, pricing, promotions, offers, charges, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related Platform is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related Platform, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related Platform should be taken to indicate that all information in the Service or on any related Platform has been modified or updated.


Because of the peculiarity of the business being offered in this Platform (Website or Mobile Application) i.e., mainly the provision of services, a refund may generally not be provided except only in the following instances:

  • a valid and timely cancellation of a confirmed appointment as provided below
  • the provision of services is not completed at the customer’s instance due to gross incompetence, gross negligence, or willful misconduct by us (in such case, only for the unused portion of the services paid for)
  • the services provided are entirely different from that described in this Platform (Website or Mobile Application)
  • Please note that any other services provided online such as video or telephone consultation shall be non-refundable as our time is already spent at that time, hence, cannot be recovered.

    Refunds may, at the customer’s option, either be (i) credited back to the original mode of payment used initially by the customer in paying for the requested services (i.e., credit or debit card) which may take up to 45 days for the refund transfer to be completed or can be converted into store credit to the customer’s account for future use.

    Customer can cancel their confirmed appointment 24 hours prior to the scheduled appointment, otherwise, any fees paid for the specified services on such appointment shall be deemed as sold or completed. This also covers a situation when the customer is not available at the designated time and place of appointment while we are able and willing to provide the requested services at such a designated time and place. Notwithstanding the foregoing, the customer, on a case-to-case basis, may be allowed to validly cancel an appointment at any time due to an emergency situation.

    For refund and cancellation issues, you can contact us through the contact page on our website.


    If in the User’s absence, the User’s pet should become ill or injured, or in need of veterinary care, Chauf-fur has the User’s permission to consult with the User’s vet and accepts that Chauf-fur will make the utmost effort to bring the User’s pet to their stated vet. If the User’s pet should require immediate care, the User gives Chauf-fur permission to bring the pet to Chauf-fur’s associated veterinarian facility. The User understands that the User is responsible for all veterinary costs, including the transportation of the User’s pet to and from the veterinarian.

    The User hereby declares that the User’s pet has never shown aggression resulting in another pet or person being bitten, injured, or killed. If the User’s pet does cause harm while in the care of Chauf-fur, the User agrees to pay all costs associated with the incident and hold all liabilities in relation to the incident. Furthermore, the User agrees to disclose any known allergies or sensitivities their pet may have to ensure appropriate care and handling during transportation. The User understands that failure to disclose such information may result in unforeseen complications or risks during transit, and Chauf-fur will not be responsible for any adverse outcomes resulting from the failure to disclose such information.

    The User confirms that the User’s pet has not been exposed to any communicable diseases within the last 30 days and is fully vaccinated in accordance with UAE laws. Additionally, the User agrees to provide complete, accurate, and up-to-date information about the pet, including health records, vaccination certificates, species, breed, age, and any special requirements or instructions for transportation. The User agrees to thoroughly prepare the pet for transportation, including providing necessary food, water, and comfort items for the journey, as well as ensuring the pet is appropriately crate-trained or accustomed to travel. The User confirms that they will maintain open and clear communication with Chauf-fur throughout the transportation process, promptly responding to inquiries, providing necessary updates or changes, and alerting Chauf-fur to any issues or concerns as they arise.

    The User understands that Chauf-fur cannot be held responsible for lost, dirty, damaged, or destroyed belongings left in Chauf-fur’s care. Chauf-fur agrees to provide pet transport and international relocation services to the User in accordance with the specific services requested by the User and confirmed in writing by us. Chauf-fur agrees to handle the User’s pet with the utmost care during the pet's transportation.

    Chauf-fur shall not be liable for any loss, damage, death, or injury to the User's pet that may occur during transportation and is handled by third parties, such as airlines, cargo staff, and other third-party carriers. The User understands and agrees that Chauf-fur does not control the actions of third-party carriers and that Chauf-fur is not responsible for any loss, damage, death, or injury to the User's pet that may occur during transportation.

    The User agrees to indemnify and hold Chauf-fur, its officers, directors, employees, and agents harmless from any claims, losses, damages, liabilities, costs, and expenses, including reasonable attorney's fees, arising from or related to the transportation of the User's pet, including, without limitation, any loss, damage, death, or injury to the User's pet that may occur during transportation and is handled by third parties.

    Regarding road transport safety, the User agrees and understands that Chauf-fur will prioritize the safety and comfort of the pet during all road transportation services. Chauf-fur’s trained staff implements all necessary precautions to minimize these risks and shall at all times provide a level of care and attention designed to ensure a safe and comfortable experience for the pet. The User further agrees that due to the inherent uncertainties of travel, Chauf-fur cannot offer unconditional guarantees. However, pet safety remains a top priority. The User is encouraged to secure pet insurance as an additional measure of protection for their furry companion.


    If you decide to enable, access, or use third-party services, be advised that your access and use of such other services are governed solely by the terms and conditions of such other services, and we do not endorse, are not responsible, or liable for, and make no representations as to any aspect of such other services, including, without limitation, their content or the manner in which they handle data (including your data) or any interaction between you and the provider of such other services. You irrevocably waive any claim against Chauf-fur with respect to such other services. Chauf-fur is not liable for any damage or loss caused or alleged to be caused by or in connection with your enablement, access, or use of any such other services, or your reliance on the privacy practices, data security processes, or other policies of such other services. You may be required to register for or log into such other services on their respective platforms. By enabling any other services, you are expressly permitting Chauf-fur to disclose your data as necessary to facilitate the use or enablement of such other services.


    During your use of the Platform and Services, you may enter into correspondence with or participate in promotions of advertisers or sponsors showing their goods or services through the Platform and Services. Any such activity, and any terms, conditions, warranties, or representations associated with such activity, are solely between you and the applicable third party. We shall have no liability, obligation, or responsibility for any such correspondence, purchase, or promotion between you and any such third party.


    If at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (a) to maintain any comments in confidence; (b) to pay compensation for any comments, or (c) to respond to any comments.

    We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

    You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You further agree that your comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.

    You agree that this Platform may not be used by you for any commercial purposes such as to conduct sales of merchandise or services of any kind. You must obtain Chauf-fur prior written consent to make commercial offers of any kind on the Platform, whether by advertising, solicitations, links, or any other form of communication. Chauf-fur will investigate and take appropriate legal action against anyone who violates this provision, including without limitation, removing the offending communication from the Platform and barring such violators from use of the Platform.


    Although the Platform and Services may link to other resources (such as websites, mobile applications, mobile sites, or other online properties), we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked resource, unless specifically stated herein. Some of the links on the Platform may be "affiliate links". This means if you click on the link and purchase an item, Chauf-fur will receive an affiliate commission. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any businesses or individuals or the content of their resources. We do not assume any responsibility or liability for the actions, products, services, and content of any other third parties. You should carefully review the legal statements and other conditions of use of any resource which you access through a link on the Platform and Services. Your linking to any other off-site resources is at your own risk.


    In addition to other terms as set forth in the Agreement, you are prohibited from using the Services or Content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services, third party products and services, or the Internet; (h) to spam, phish, pharm, pretext, spider, crawl, or scrape; (i) for any pornography, obscene or immoral purpose; or (j) to interfere with or circumvent the security features of the Services, third party products and services, or the Internet or (k) for any other activities covered under ‘Prohibited Content Categories’ under the UAE Internet Access Policy. We reserve the right to terminate your use of the Services for violating any of the prohibited uses.


    "Intellectual Property Rights" means all present and future rights conferred by statute, common law, or equity in or in relation to any copyright and related rights, trademarks, designs, patents, inventions, goodwill, and the right to sue for passing off, rights to inventions, rights to use, and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, rights to claim priority from, such rights and all similar or equivalent rights or forms of protection and any other results of intellectual activity which subsist or will subsist now or in the future in any part of the world. This Agreement does not transfer to you any intellectual property owned by Chauf-fur or third parties, and all rights, titles, and interests in and to such property will remain (as between the parties) solely with Chauf-fur. All trademarks, service marks, graphics, and logos used in connection with the Platform and Services are trademarks or registered trademarks of Chauf-fur or its licensors. Other trademarks, service marks, graphics, and logos used in connection with the Platform and Services may be the trademarks of other third parties. Your use of the Platform and Services grants you no right or license to reproduce, duplicate, copy, sell, resell, exploit, or otherwise use any portion of the Service, use of the Service, or access to the Service or any contact on the Platform through which the service is provided, without express written permission by us.


    You agree that such Services are provided on an "as is" and "as available" basis and that your use of the Platform and Services is solely at your own risk. We expressly disclaim all warranties of any kind, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We make no warranty that the Services will meet your requirements, or that the Services will be uninterrupted, timely, secure, or error-free; nor do we make any warranty as to the results that may be obtained from the use of the Services or as to the accuracy or reliability of any information obtained through the Services or that defects in the Services will be corrected. You understand and agree that any material and/or data downloaded or otherwise obtained through the use of Services is done at your own discretion and risk and that you will be solely responsible for any damage or loss of data that results from the download of such material and/or data. We make no warranty regarding any goods or services purchased or obtained through the Services or any transactions entered into through the Services. No advice or information, whether oral or written, obtained by you from us or through the Services shall create any warranty not expressly made herein.


    The United Arab Emirates is our Country of Domicile. Chauf-fur operates the Platform from the U.A.E. Chauf-fur makes no representation that this Platform is appropriate for use in other locations. If you use this Platform from other locations, you are responsible for ensuring compliance with local laws.

    We will not trade with or provide any services to OFAC (Office of Foreign Assets Control) and sanctioned countries in accordance with the law of the U.A.E.


    To the fullest extent permitted by applicable law, in no event will Chauf-fur, its affiliates, directors, officers, employees, agents, suppliers or licensors be liable to any person for any indirect, incidental, special, punitive, cover, or consequential damages (including, without limitation, damages for lost profits, revenue, sales, goodwill, use of the content, impact on business, business interruption, loss of anticipated savings, loss of business opportunity) however caused, under any theory of liability, including, without limitation, contract, tort, warranty, breach of statutory duty, negligence or otherwise, even if the liable party has been advised as to the possibility of such damages or could have foreseen such damages. To the maximum extent permitted by applicable law, the aggregate liability of Chauf-fur and its affiliates, officers, employees, agents, suppliers, and licensors relating to the Services will be limited to an amount actually paid by you to Chauf-fur for the prior one-month period prior to the first event or occurrence giving rise to such liability. The limitations and exclusions also apply if this remedy does not fully compensate you for any losses or fails of its essential purpose.


    You agree to indemnify and hold Chauf-fur and its affiliates, directors, officers, employees, agents, suppliers, and licensors harmless from and against any liabilities, losses, damages, or costs, including reasonable attorneys' fees, incurred in connection with or arising from any third-party allegations, claims, actions, disputes, or demands asserted against any of them as a result of or relating to your Content, your use of the Platform and Services or any willful misconduct on your part.


    All rights and restrictions contained in this Agreement may be exercised and shall be applicable and binding only to the extent that they do not violate any applicable laws and are intended to be limited to the extent necessary so that they will not render this Agreement illegal, invalid, or unenforceable. If any provision or portion of any provision of this Agreement shall be held to be illegal, invalid, or unenforceable by a court of competent jurisdiction, it is the intention of the parties that the remaining provisions or portions thereof shall constitute their agreement with respect to the subject matter hereof, and all such remaining provisions or portions thereof shall remain in full force and effect.


    The formation, interpretation, and performance of this Agreement and any disputes arising out of it shall be governed by the substantive and procedural laws of the emirate of Dubai and the Federal Laws of the United Arab Emirates (to the extent applicable to said emirate) without regard to its rules on conflicts or choice of law. The exclusive jurisdiction and venue for actions related to the subject matter hereof shall be the regular courts of Dubai, United Arab Emirates, and you hereby submit to the personal jurisdiction of such courts.


    You may not assign, resell or otherwise transfer or delegate any of your rights or obligations hereunder, in whole or in part, without our prior written consent, which consent shall be at our own sole discretion and without obligation; any such assignment or transfer shall be null and void. We are free to assign any of its rights or obligations hereunder, in whole or in part, to any third party as part of the sale of all or substantially all of its assets or stock or as part of a merger.


    We reserve the right to modify this Agreement or its terms relating to the Platform and Services at any time, effective upon posting of an updated version of this Agreement on the Platform. Continued use of the Platform and Services after any such changes shall constitute your consent to such changes.


    You acknowledge that you have read this Agreement and agree to all its terms and conditions. By accessing and using the Platform and Services you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to access or use the Platform and Services.


    If you would like to contact us to understand more about this Agreement or wish to contact us concerning any matter relating to it, you may do so through the contact details available on our website.


    This document was last updated on 5th June 2024